Hotel Palacio de los Velada

Very nice hotel to check into after a long drive from Porto. A bit of confusion over whether u can drive up to the hotel inside ancient walls. And of course exorbitant parking charges - 25% of the cost of the room. But friendly staff, easy check-in, nice room and good breakfast. All right in the middle of this medieval city.

Welcome from reception was non existent, purley functional. We called hotel to get info on parking - you have to go through a series of menus to get to reception including an English speaking option. Despite this we could not be understood so we're cut off.... twice. Hotel is very nice and in a great location but the unwelcoming reception and lack of any real personal service lets it down. If driving you can't book parking in the hotels garage, so it's first come first serve and the garage has very limited space for the size of hotel, so get there early otherwise you'll be forced to park some way away.

Nice Hotel inside the Walled city. Good location.

The front desk staff made us feel like were bothering them. They kept rushing us even if we had a few questions still left unanswered. They need “customer—service” training. The room was small and smelled MUSTY! The carpet smelled bad that we kept the balcony doors open to bring in fresh air. The bathroom did not have a vent so it smelled musty in there too!

Only problem was the room temperature which we could not cool