Our stay at this hotel was extremely disappointing. From the moment we arrived, it was clear that cleanliness and comfort were not priorities. The bed sheets were not changed during our stay, evidenced by stains that remained from the previous night. The floors were filthy, as shown by the dirt on my daughter’s feet after walking barefoot. The room itself was poorly maintained. There was no proper shower, only a jacuzzi tub with a handheld showerhead, and the fixtures looked as though they hadn’t been updated in decades. The towels appeared old and worn, and the shampoo and body wash bottles were obviously refilled, adding to the lack of hygiene. Construction noise started far too early in the morning, making it impossible to rest. The beds and pillows were incredibly hard and uncomfortable, leaving us with stiff necks and backs. To make matters worse, the staff struggled to communicate in English, making it difficult to resolve issues. Mosquitos were a constant problem, coming in through poorly sealed AC vents and windows that could not be closed. Housekeeping was intrusive, calling multiple times to clean the room. The temperature in the room was another issue, especially at night, as we couldn’t regulate it properly.
We requested a crib upon arrival, but it was never delivered. Think twice before booking your stay here. Better to stay at the Marriot down the road.
