We stayed there for one night on our trip with 2 kids to London (age 2 and 4), the hotel was very well located and very clean. We stayed in the family room that had plenty of space and comfortable beds. Breakfast was very good and filling and everyone left very satisfied for the day. We got to keep our suitcase with them for the day and in the evening got to meat the owner who was working the front desk, he was extremely nice and helpful let us barrow a charger for our phone after ours had been left on the kitchen table in Iceland. He also found us a cab company that offered child seats for our hour long trip to the next location.