2/10 Poor
Jul 7, 2023
Staying at this property was traumatic. The building manager and owners have no idea how to provide quality customer service. I had to put my clothes on the floor (still in the suitcase) because there was no place to hang them or shelves to get them or no suitcase holder to get it off the floor. They provided no broom or other cleaning tools to keep the place clean so there was sand everywhere and nothing I could do about it. They also provided no cleaning supplies beyond dish soap which was an after thought because I asked how was I supposed to wash dishes or clean the counter tops. No toilet bowl cleaner or brush. Plus the towel rod fell off the wall and the patio sun shade came apart after a storm. When I asked them to come and fix them, they accused me of causing the damage and they threatened to evict me in a foreign country in the middle of the night because they were too lazy and cheap to fix their mistakes! Also the electric went out twice and they have no generator. For the amount of money I paid to stay here for 2 weeks, which was almost equivalent to a nice hotel and may have been more than an average hotel depending on the hotel they should've had generators or charged less. I have travelled the world for decades, lived in & visited many countries (France, Cuba, Tunisia, Mexico, Belgium, Quebec, Morocco, Spain, Italy, Germany, Switzerland, Brazil, etc.) and I have never been treated like this, especially for the amount I paid to stay here. What a shame.
Remi
Remi, 13-night trip