To start with positives: hotel is well located with easy access to the sights and were it not for the negatives, it would be a decent place to stay:
The negatives:
1 - one of the two lifts was out of order throughout my stay. This meant either a v long wait for a lift or using the stairs (which aren't signed and I found by lucky accident).
2 - insufficient front desk staff - either no-one there and an instruction to go next door or a huge queue - impossible to get minor niggles resolved quickly and easily.
3 - I deliberately booked a room with a king size bed and was given two singles. I wasn't informed of this before being given the key. On discovering the room was not what I booked and not satisfactory, I waited ages for a lift to go downstairs to reception... Only to find a queue of about 10 people. I decided not to waste my time and to tolerate the room. I shouldn't have had to do this.
4 - the hotel is hot. Uncomfortably, stiflingly hot. This is adjustable in the room, but the best I managed was to get the temperature down to sweltering but tolerable. I did not sleep well as a result.
5 - tolerating anti-social behaviour from guests. On both nights of my stay, I was kept awake by very noisy guests slamming doors and shouting in the corridor at 2am, 4am, 6am... Absolutely nothing was done about it. On one occasion I went down to reception to raise the matter and was just told "people are unbelievable". Yes, they are... But how about intervening so guests can sleep?
