2/10 Slæmt
4. desember 2022
My mistake in Marrakech
Unfortunately I am not able to recommend this hotel. Location is not bad, the service is fine too but only if you don’t get in direct contact with the owner Cinzia. As far as I am concerned she is a person who doesn’t respect her customers. During our stay our privacy was brutally disrupted – they have decided to paint the windows inside our room! It was entered by unknown persons who were not even employees of the hotel. And up to this moment I am not sure that none of our personal belongings are missing as they were moved around. The room smelled of fresh paint and it was impossible and dangerous to stay in it. I made them give us another room for the rest of our stay even though they wanted to give it for a night only saying that the hotel was fully booked. I told the hotel that such a behavior was totally unacceptable and asked for one night compensation. At that point Cinzia just stopped communicating – she didn’t take calls nor answered mails. Only when I wrote that I am going to try to solve the situation through expedia/hotels.com I got an answer that I menace her with Expedia and she will give no compensation at all.
And another thing: the hotel is not cheap by Marrakech standards but the breakfast there is no better than one typically expects in a hostel. Unless you like to fill your belly with a lot of dough in different forms accompanied by a very bad coffee and glass of acid orange juice this is not your place.
Boris
Boris, 4 nætur/nátta ferð
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