Allegroitalia Pisa Tower Plaza

A/c not effective. Hallway not clean. Daily room cleaning didn’t take away empty bottles or deal with used tea cup. Toilet flush didn’t work properly. Shower was very poor. Had better showers on campsites. Bars not staffed well. Definitely not 5 star. The hotel in itself could be if the management get to grips.

Amazing experience. Staff were friendly and hotel delivered. Close to the Tower :)

Air con did not work in first room, 2nd after moving was very poor. Staff unhelpful 'what do you want me to do' was the reply after moving to second room with poor air con. Safe did not work in 2nd room and bathroom was smaller than the first. Resturant and bar staff clueless on how to serve, orders incorrect, did not want to give us bill so we could see what they was charging, when they did it was wrong. Certainly not a 5 star hotel. Very far from leaning tower.

The rooms are outdated, unclean, and sketchy

This was my worst experience with a hotel booked via hotel.com. This hotel is located in the middle of nowhere; you need to get a taxi every time and it takes 15 minutes or more to get a taxi. The breakfast was awful with very limited items; everything is COLD if you come in after 8:15. The restaurant even told us they can not serve us in a Saturday evening (that means we need to take a taxi to go out and find a place to eat in a cold Sat night). The WiFi was also terrible; we need to input the username and password every one or two hours (they are very difficult to remember). We can not adjust the temperature setting of the heater, nor can we turn it off. That made the room very dry and uncomfortable. Telephone does not work; we can not even call the front desk. Some lights do not work either. If not because the expense had been paid and could not be refunded, I would have moved out the next day.