Pullman São Paulo Vila Olímpia

Always good, but lacked in service this time around.

Fantastic experience. First class hotel with friendliest staff on earth. Excellent food and spirits. Reasonable pricing would recommend it to anyone traveling to Sao Paulo.

When I travel to Sao Paulo, I normally book my hotel accommodation for one night prior to my arrival to guarantee I'm able to check into my room when I arrive in the morning (after an overnight flight). I normally stay at the Renaissance, but decided to give the Pullman a shot. When I arrived, I was informed that the Pullman gave my room away, and they didn't have any rooms left. So, I had to find another hotel on a very busy week in Sao Paulo (which took hours...). Beyond this, the Pullman is still insisting that I pay for the first night of my reservation. I will never again stay at any Pullman property after this incredibly frustrating experience.

The hotel has a beautiful lobby, great bar, and good tasting room service/breakfast. The service was great, everyone was very friendly, nice and accommodating. The rooms were very underwhelming. Noise was a HUGE problem, and my first room, a 'top level' suite seemed thrown together with whatever furniture they had remaining. The air conditioner was too loud to sleep, the shower water temperature was broken and was stuck too hot to use, my refrigerator had mold/mildew, and the wallpaper had a burn mark from a lamp that had been too close. I certainly did not expect that from a ~200/night room. The 'suite' was essentially two normal rooms, connected by removing the adjoining wall. Because of this, one wall of my room had a shared door to the next room, through which I could hear my neighbor coughing, talking on the phone and watching TV. Because I was there for an extended stay (two weeks) I eventually moved rooms. The next was a bit more charming but still could clearly hear my neighbors next door and above. Additionally, the built in cabinetry in both rooms was flimsy and deteriorating, and left many of my clothes with an awful, stagnent, stale smell. I would NOT recommend this hotel for any more than 2 nights, as it quickly shows it is not up to par with the price.

I would recommend this hotel for the property, location & service.