Mercure Olbia Hotel & SPA

The spa is not included in the room price. This is not hotels.com's fault but rather the way the property chooses to advertise itself on this platform. It's very misleading that the main pictures of this hotel are the spa, but it does not state in three property details that it costs an extra 18 Euros.

Staff were so hard working but so very helpful and lovely despite present conditions they have to work and adapt too

Good service Location is not pleasant but close to City center

Everyone at the hotel was helpful and very polite. The breakfast was fabulous. The spa was gorgeous.

Lovely hotel , excellent service, car parking can be a struggle

Good, quiet location a 10min stroll from the cafe area. Room was large with a good sized bed, plus a coffee machine in the room made a change. Decent selection for breakfast for breakfast, if muesli & toaat is your thing. Unfair, but hotel breakfasts pretty much the same things everywhere now. However, the shower didnt fit the holder, and would fall out often. It only has to land on your toe once & showering becomes a literal, pain. The wifi in the room was lousy, may as well not have it as it dropping out every few minutes. The A/C was inadequate to cool a room so large so while the entrance to the room was cool, the room wasnt. There's not much i want from a hotel room after work. Get clean & relax on a cool bed looking at daft video clips maybe. In that respect, the hotel failed.

Upon check in we asked for an additional key card. We were told we couldn’t have one until other guests had checked in and they could tell if they had enough keys for everyone? We were told too many people had lost keys. I don’t care how many people lose their key cards, you are a hotel and planning for key inventory is your job. Additionally, no one told us that the “free” beach shuttle had to be booked in advance and only ran two times per day to the beach. Breakfast was good, but during the day food choices were too limited. Also, no shop on site for snacks or toiletries. All in all, not the best hotel. It was clean, beds and pillows were comfortable, shower was great, pool area was very nice and bar staff was excellent.

Staff a little slow and

Bathroom needs to be renovated. The toilet bowl has a stain in the middle. Telephone cable was chewed. No milk in the room for coffee or tea. Checking took a very long time. There was only one person at reception and he was dealing with a difficult customer. Since I arrived late 10.30pm I wanted to have something light to eat and the only choice was a very poor quality mozzarella and tomato sandwich on super processed white bread. Breakfast very poor quality. No healthy cereals or fresh juice. The gym doesn't open until 7 am. The outside area is closed until 9 am so you are forced to have a coffee inside.

Great hotel, nice breakfast and service. Amazing gym and a good oiik