The location of the hotel is excellent, although guests should be aware that the surrounding area requires some caution at night.
Unfortunately, our stay was significantly affected by two issues.
Firstly, the air conditioning was not operational due to ongoing installation works. This was not disclosed either during the booking process or upon check-in. During the summer period, spending two nights without air conditioning, especially with a young child, was extremely uncomfortable. At the very least, complimentary bottled water should have been provided to guests.
Secondly, excessive noise from neighbouring guests continued until approximately 2:00 a.m. and echoed throughout the inner courtyard. The hotel staff should have intervened proactively, rather than leaving it to the guests to resolve the situation themselves.
Given that these issues materially affected the quality of our stay and were outside our control, we believe an appropriate gesture of commercial compensation would be justified.