Accidentally booked the wrong date on my phone during a freezing power outage. Very shortly thereafter, I attempted to correct the day, but Hotels.com Virtual Assistant claimed (incorrectly) that the venue refused to switch. The venue was indeed willing, however said Hotels.com would not cooperate. There was no impact to room or price, we just needed the room one day earlier. We tried to talk directly to hotels.com but were continuously referred to a bot. While I did book a "non-refundable" room, Hotel.com had a moral obligation to correct a very recent typo during a sub-freezing power outage. It's a good thing I could afford to pay double so my kids didn't freeze. Do better with your customer service, Hotels.com