I booked a Classic Quadruple Room, Ensuite based on text specifications guaranteeing 1 King Bed and 1 Double Bed, plus photos showing a bright, above-ground room. What we received was completely different.
We were placed in an undisclosed basement room. While above-ground units may exist in this category, ours did not match the listing. Neither bed met standard King dimensions, and management evaded direct requests to verify the size. Additionally, the bedding arrived with stains and loose hair (requiring replacement), walls were scuffed, and a towel hook broke immediately upon use.
When I raised my concerns with hotel management directly, their handling was appalling. Management refused to take any responsibility. They dismissed the entire issue with a blanket claim that their listing was not "intentionally misleading"—as if a lack of bad intent excuses for false listing, substandard room and poor hygiene. Avoid this property if you expect accurate room listings, clean accommodations, or accountable management.