Swiss Star Guesthouse Oerlikon – Zurich

Slightly confusing experience of how to check in because I had to put in a number from a keypad but the number was neither number that I had received from hotels.com so I called the number on the door and he looked up the number for me, but it was midnight so I think I woke him up. I got the key from the box with the number pad (the key flew out and I had to find it on the ground) went to the room and everything was fine. One thing (room 503) There was no overhead light and one of the lamps was burnt out or the outlet didnt work and it was very dark in the room.

This hotel should not be included in HOTELS.COM. There is no reception desk just a key pad outside a locked door where you are expected to type in the last 5 digits of your booking code in order for your key to drop down. We didn't have a "booking code" just a Hotels.com confirmation code which wouldn't work. There were other people there who had been standing outside waiting for assistance for 3 hours! The was no FREE WiFi that was easily accessible - you had to have a working phone in order to obtain the code by text. When i finally used a restaurant phone to call the hotel personnel, they denied that we had a booking even though we had a confirmation from Hotels.com. We were basically left stranded. After arguing for 10 minutes and refusing to leave without a key, I was given a booking code to obtain a key otherwise we would have been left outside in Zurich with no room and no WiFi to book another one. Terrible experience on our last night of our trip - would never book again!

- no lift - no reception. Although I had called in advance and said that I'd get there after 10 pm, they didn't say that I'd need a special code to get in. So, one gets there and needs to call them.. - the room was very nicely furnished and wi-fi worked well - nice location, close to Oerlikon

No reception, key came out of a machine, but you Need to know your booking refernce. For us it was not even possible with this number, because they had saved a wrong number. Then there was no room cleaning, also the kitchen that is shown in the Pictures of the room description couldnt be found by us and also the room was very small.

Could not obtain Keys for my room for about two hours and had to call several times a local contact number who first denied my booking. Extremely frustrating experience on a sunday midday in a summer of 38 degree celsius temperature waiting outside to obtain access to my room..