Holiday Inn Morgantown - University Area

The manager was a horrible person

This hotel was wonderful, clean and staff was very accommodating. The restaurant was great and we had a large crowd with us and they had no issues getting us a table. Jake the server was wonderful. My meal was not cooked and he was sorry, I told him he wasn't the chef, he said we are all a team and again he said sorry and got the issue taken care of.

In Morgantown for surgery at Ruby hospital. Actually spent very little time at hotel. My husband had surgery with an overnight stay. I returned to the hotel very late in evening. Glad to see smiling face at the front desk that late. And I loved the pillows!

I would have left a better review as I have stayed here before and found it quite nice, however, this time upon arriving home and checking my bank statement I found a very hefty charge that I immediately called the hotel about. I was told it was a "smoking fee". This is preposterous as no smoking occured while I was in that room. I asked what that charge was based on and was told nothing was logged and to call back the following day at 9 a.m. when the manager would be available. I also had asked for a receipt when I was checking out and the girl at the desk would not give me one. Travellers beware of this particular hotel.

Had appt. at Mon Gen Hospital. Close to hospital.