Holiday Inn Morgantown - University Area

Hotel was nice . Restaraunt and bar are were nice. Staff was good . Need coaching on fine points but not something that would deter me from returning . The only issue I had was that rooms above the kitchen will smell like the kitchen . The manager was nice enough to give us enough points for the inconvenience for about a half a night .

This is the second time we and another couple stayed at this hotel. The service was great, the rooms were big and very clean. We have been going to Rubby Memorial for my wife and we will stay there again.

Clean quiet

The hotel was updated and clean. The beds were comfortable and the staff was helpful. We requested a late check out since I had a doctors appointment and we had a small child with us. The hotel graciously said it would be no problem. This allowed my husband and our grandson to play in the pool while I was at the doctors appointment. We only had one problem and it was that the hotel charged me for a nights stay when I had already prepaid through Hotels.com. When I called the hotel they took my information and said they would call me back as soon as it was taken care of. They did call back in less than 30 minutes and had immediately reimbursed my account for the charge. There was back forth with it not showing on my account and when I asked the hotel about it they were super friendly and told me to dispute the charge with my bank. That as soon as the bank sent it to them they would not contest it. Thankfully, the bank found the credit and everything was fine. It did take a few days to get it all straightened out but the hotel staff handled everything professionally, with kindness and in a timely manner.

Good Service Nice rooms