2/10 Poor
Jan 10, 2020
Horrible experience
First of all Hotels.com is horrible all away down to the managers. No one “emailed “ me that the hotel canceled my reservation and that I would be paying out if pocket upon arrival. Not to mention the none of the staff at the hotel spoke English and the representative that I called to call the hotel didn’t speak Chinese. I spoke with several do people including a manager couldn’t really assist. I’m disappointed and disgusted with both parties
Tateana
Tateana, 3-night trip