The resort’s marketing promised luxury, but our experience was anything but. Our “suite” with a private pool and beachfront view turned out to be a basic double-bed room with a small, dirty pool and a 10-minute walk to the beach. Room amenities were outdated, with an uncomfortable bed, a barely functional refrigerator, frequent power outages, and unreliable water temperature. Adding to the frustration, we were subjected to an unwanted sales pitch disguised as a resort tour, with minimal compensation for our wasted time. The buffet food was so poor that even staff admitted avoiding it, and making dinner reservations was a hassle due to technical issues. While the Milwaukee Bar provided excellent service, most drinks were low-quality, and the advertised draft beer was nonexistent. Other resort amenities, including the gym, spa, café, and snack bar, were equally disappointing. With a littered beach, pushy vendors, and an overall lack of upkeep, the resort fell far short of its advertised luxury.