Pierre Mundo Imperial

My bathroom towels were dirty

Enrique, 1 nátta viðskiptaferð , 22. jan. 2022

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Great location and classic architecture. Very bad conditions of the furniture and decorations. It is old and not nice.

Alejandra, 4 nátta fjölskylduferð, 3. jan. 2022

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Great location but OLD and below average service

Sorry to say but while the location is good, the building and rooms where we stayed were OLD and needed some serious renovation. I mean for $450 per night is WAY above what it should cost! While I understand the time of the year, being between Xmas and New Year's, justifies an increase it by no means can justify this kind of pricing. Once again, floors, balcony bathroom...All look like they were built in 1970 and never got upgraded. Now for the service, everybody is smily. The buffet was rather good. However, several mediocre experiences in services make it look below average. For instance it took us 1h and 15 min to do the check-in at the reception. We had to call twice and go a 3rd time to the reception to get info about some external event we wanted to go to(The Cliff Divers -La quebrada). We reserved and paid for Tennis courts for 7am the following day only to see that the courts were locked until 7:20 and only

Raul, 4 nátta fjölskylduferð, 26. des. 2021

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I'd like to start by saying that this is a beautiful property, in El Revolcadero Beach in Rivera Diamante. The beach is amazing, you can walk for hours enjoying the sunniest and warm weather of December in Acapulco. I jump into how disappointing the food is all around, except for the breakfast buffet which is not bad, and the view of the ocean, while you eat, is incredible. I was there from the 20th-24th of December 2021. I had to return a dish at dinner since it was unacceptable, it was raw; I tried talking to the chef but instead, I got the waitress captain. The menu around the Hotel is the same, it's boring, no healthy snacks or snacks at all. The service was good, it's just simply that the staff had no idea of times, menus, entertainment, and it was expensive, not fresh. If you decide to buy the all-inclusive package make sure you are aware that you can visit the other properties, We were never told there was this option. We only had breakfast included, and I a glad. The rooms are very clean, and we had a cleaning service every day. Our safety deposit box didn't work, we reported it. The pools 3 of them are really nice, could use more cleaning at night. Sunscreen was floating... I and my husband maybe will choose another hotel next time we visit. It's a shame since as I mentioned it's a beautiful Hotel. We never saw anyone who seemed like a manager on site, I would have approached him or her and shared my experience directly with them.

Maria, 4 nátta rómantísk ferð, 20. des. 2021

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The pool areas of the resort were fantastic. Lots of options, well maintained. Landscaping was average, kind of dry rather than lush. Resort is a bit older and rooms reflected that. Service was average. We had small issues that took a long time to remedy. Food was average too. Nothing horrible. Nothing remarkable. It was an average priced resort and they delivered on that. Overall value was pretty much what we expected

scott, 2 nátta fjölskylduferð, 19. des. 2021

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Hotel clásico y uno de los mejores en Acapulco para descansar. Sun ruidos, ni música en alberca, con hermosos jardines y la mejor playa de la bahía Diamante. Habitaciones agradables y tranquilo. Pueden mejorar los restaurantes super overpriced con opciones más accesibles o desayunos a la carta sin que sea obligatorio el buffet. Las palapitas de la playa son lindas pero les falta remodelación. Debería haber TV cable con opción a inglés o acceso Netflix o a emparejar con el teléfono del huésped. Es uno de los mejores hoteles de todo Acapulco para gusto exigente y que busque paz. Más orientado a adultos y esperamos así permanezca.

Arturo, 3 nátta fjölskylduferð, 10. des. 2021

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Good hotel but make sure there are no parties

We had been going to this hotel for years and then during the pandemic went to Las Brisas. We decided to go back to the Pierre. We went in November and liked it despite slow service at the pool. This time in December, service at the pool was still very slow but we got really annoyed by the fact that there was a party just outside our room that lasted until almost midnight - late for early birds like us... What really annoyed me is that I saw the tables set up when we checked in into the room and was told not to worry as it was only a cocktail. The windows were vibrating from the loud music. To be fair they brought us earplugs when we asked for it but they did not work. We will go back to that hotel but will make sure that if there is a party we will stay on a different part of the hotel. This time we took the package with breakfast included and it was well worth it. What we like most about this hotel is that you are not on top of each other and you can always find sunbeds by the pool and the hotel id right on the beach and views from the sea view rooms are really lovely.

Isabelle, 3 nátta fjölskylduferð, 10. des. 2021

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Price was little high!

De Los, 1 nátta fjölskylduferð, 29. nóv. 2021

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The Pierre Mundo Imperial has great facilities for a vacation, including 3 pools at the hotel and another 5 at the next door, sister, resort, the Princess Mundo Imperial. The staff are super friendly and treat you like honored guests. We can't recommend the Pierre Mundo Imperial highly enough!

Damien, 7 nátta fjölskylduferð, 20. nóv. 2021

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The hotel is great but needs to be remodeled

ILANA, 3 nátta fjölskylduferð, 12. nóv. 2021

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