This hotel was in decent shape. My experience could have been positive without many changes. Seemed obvious that they had (under) staffing issues though. Considering events and circumstances over the last couple of years, I've tried to be generous in my critique. That can only go so far when a company is still in the business of selling goods or services. Without being notified prior to arrival, housekeeping is limited to once every 5 days. On the IHG (property group) website, "daily housekeeping" is still listed in the More section of explore our property for this hotel. Again, challenging times the last couple of years for travellers and travel industry, but no reason this significant change in service needs to be kept a surprise for arriving guests. A number of staff were/tried to be helpful...an overworked maintenance guy fixed a sink very quickly and was very friendly. Of course, someone in housekeeping should have communicated this problem rather than a guest, but that gets back to my main complaint. I tried to check in early, nothing available, boo-boo...poor me, always a roll of the dice with that request, but when I was told at 2:45 that a 3:00 check-in wasn't guaranteed, I'm sure the look on my face clearly communicated my feelings on that statement. If you do have to wait to check-in, you do expect less sticky surfaces in the room and for the plumbing to be in working order. Charging the same rate for a room and paying less staff, doesn't encourage mgmt to change.