2/10 Malo
19 de enero de 2025
Disappointing Stay at a So-Called "Resort"
We booked a 9-night stay at this property after seeing attractive photos on Hotels.com and a reasonable price. Unfortunately, the reality was far from what was advertised.
Upon arrival, we checked into our room on the 4th floor, only to discover there was no elevator. This was an unpleasant surprise, especially as we had luggage to carry up. We had specifically booked a room with a balcony, but the "view" turned out to be a solid concrete wall.
The room itself was dirty—there was sand in the bed, and the shower didn’t work. When we complained, the staff simply brushed the sand off the bed and wiped the showerhead with their hand. No further action was taken to address these issues.
The property claims to be a "resort," but it doesn’t come close to meeting the standards one would expect. Daily cleaning was non-existent; the floor was occasionally swept, but no proper cleaning was done. Basic amenities like instant coffee were not replenished, and we had to repeatedly ask for clean towels.
To be honest, calling this place a "resort" or even a "hotel" is misleading. It’s more akin to a poorly maintained hostel. It’s unwelcoming, dirty, and offers substandard facilities and service.
I would strongly advise against staying here. Save yourself the disappointment and look elsewhere for accommodations that live up to their descriptions.
Ingeborg
Ingeborg, se hospedó 9 noches con familiares
Opinión verificada de un huésped de Hotels.com
