Sonesta ES Suites St. Louis Westport

The room wasn’t very clean during this stay. The toilet, walls, counter tops, and carpet had visible dirt, food, and red liquid stains on it throughout various rooms. We also notified that the security dolt was loose as if someone had forced themselves into the room prior to the stay. There is visible damage to the room, however, maintenance made an attempt to patch area, but he/she had done a crappy job (it appears that they are more of handymen instead of professional). This was our second visit to this hotel and Our initial visit was very pleasant, which is the reason why I rebooked this room, but this second time around, it was very disappointing. I had reported my complaint about these concerns to the front desk staff and she offered to send house keep back to reclamation the room, however, I had declined her offer and went to the store to purchase cleaning supplies, and cleaned the room myself. I just feel like the house keeper who was assigned to room 1811-on December 24, 2019 does not care about their job, condition of the property and/or guest comfort.

The room was like a little apartment. 2 bed, 2 bath, kitchen and sitting area. Breakfast was a mix of hot and cold items: some sort of egg, breakfast meat, and warm breakfast starch, with the usual continental items.

The room was nice.

We stayed here because of the high ratings, plus we needed pet-friendly accommodations. Before we went to bed, my husband tried to turn off the leaky bathtub faucet, but ended up breaking it. Since there was no staff onsite who could fix it, we had to change rooms at 11 pm in the pouring rain. The desk person seemed upset at us for the incident. When we moved to our new room, we noticed that water was leaking on the outer wall of the living room and causing a large large pool to form. When I called to ask for towels to mop up the water, the desk person said we could come pick up the towels, but he wouldn’t bring them to us. Eventually, he changed his mind and brought us the towels about 15 minutes later, but didn’t seem happy about it. We were refunded our $75 pet fee because of the inconvenience, but this hotel service was sub-par.

Overall great room. Pee stain on the rug, crumbs on the couch. The people around us were very loud all night and early morning.