Sonesta ES Suites St. Louis Westport

Arrived early by about 3 hours, got done with work early and anxious to see grandkids. Tried to check in and was informed our room wasn’t ready. I get it. That told us to come back in two hours it would be ready. So we met the kids and went to lunch. Two hours later and was told maybe another hour or more. Was very disappointed. Almost left at this point. My husband had me go back inside and ask if we could use the pool. we were told ok. When The room was finally ready they took a credit card to hold for accidentals and actually charged my account. Needless to say I’m not happy with this location. I love the hotel and the rooms are wonderful. I’ll probably go to another location going forward

Overall the stay was perfect for families or someone who likes to have an apartment style place to stay. It was clean; spacious; and comfortable. The ladies who worked this weekend was very friendly and even let me check in early. I appreciated that so much since I had a 6 hour drive. The only thing I would say is they need to ensure they keep pool towels and bath towels stocked over the weekend and ensure they offer lactose free milk or almond milk for breakfast for those guest who are lactose intolerant. They also need to offer more options for breakfast and make sure the food is stocked well for those people who wake up later. But I will stay at this location again.

Ok, so this was quite an experience... would be 0 stars if not for service and a generous refund. The pictures show several but not all condition issues and lack of maintenance in this place. The room we were in had French doors that didnt close because the hinges needed tightened, the security lock was completely loose from the door, the room was either hot or cold because the thermostat was completely broke (one minute showed 65, the next 85), so we didnt sleep well any of the 3 nights. The lady cooking bfast needs to get some pep in her step... there was never enough food, and when she FINALLY brought it out, there were so many people waiting it was gone before all could get some!! The headboard was stained, the sofa bed was needed for our party of 6, but due to the destroyed mattress we used our air matress we thankfully brought just in case. Was pouring down rain the morning of us going to the arch, and someone actually STOLE, one of our umbrellas from the front door!! So u have theft a problem as well. Now, with all the bad... there was a little good. The ladies at the desk are very sweet ladies. They listened (although nothing was actually fixed), and the room itself was actually clean. Would not stay here again at a 200 price per night.

Better than expected. 2 separate bedrooms, each with its own bathroom worked out perfectly for 2 couples. Full size kitchen was great. Pool was very nice and breakfast was great. Every staff person we spoke with was very friendly and helpful.