Sonesta ES Suites St. Louis Westport

Ok, so this was quite an experience... would be 0 stars if not for service and a generous refund. The pictures show several but not all condition issues and lack of maintenance in this place. The room we were in had French doors that didnt close because the hinges needed tightened, the security lock was completely loose from the door, the room was either hot or cold because the thermostat was completely broke (one minute showed 65, the next 85), so we didnt sleep well any of the 3 nights. The lady cooking bfast needs to get some pep in her step... there was never enough food, and when she FINALLY brought it out, there were so many people waiting it was gone before all could get some!! The headboard was stained, the sofa bed was needed for our party of 6, but due to the destroyed mattress we used our air matress we thankfully brought just in case. Was pouring down rain the morning of us going to the arch, and someone actually STOLE, one of our umbrellas from the front door!! So u have theft a problem as well. Now, with all the bad... there was a little good. The ladies at the desk are very sweet ladies. They listened (although nothing was actually fixed), and the room itself was actually clean. Would not stay here again at a 200 price per night.

Better than expected. 2 separate bedrooms, each with its own bathroom worked out perfectly for 2 couples. Full size kitchen was great. Pool was very nice and breakfast was great. Every staff person we spoke with was very friendly and helpful.

The only thing we were disappointed in is that the housekeeping only came 1 day out of 6. And that was because we called. They didn’t give us more towels, we had to call down there to get them. They didn’t vacuum our room ever. The front desk was nice about addressing it though.

The apartment/suite was absolutely perfect for my family during the 4th of July weekend. The bed was beyond comfortable, the breakfast was hot & delicious! With many options, also the grounds was well kept! The spacious pool & basketball court was truly enjoyed by the family. Definitely recommend this place & will return!