"Title: Returned for Our Anniversary — Left Extremely Disappointed
We stayed at Riu Palace Pacifico twice — first for my husband’s birthday in November, then again for our wedding anniversary after booking 6 months in advance. Both experiences were disappointing.
For my husband’s birthday, despite informing the hotel ahead of time, we were given a room overlooking a construction site and the only “gesture” was a tiny slice of cake in the room.
We decided to give the resort another chance because we liked the beach and pool. This time, I again noted that we were celebrating our anniversary and requested a higher-floor room. Instead, we were placed on the 4th floor facing inward toward the lobby with almost no WiFi signal in the room. We literally could not connect to the internet from our room, which is unacceptable in 2026.
The service throughout the trip felt bare minimum at best. Multiple mornings at breakfast nobody even came to ask if we wanted coffee or tea. At lunch, I asked for a glass and was handed a paper cup. Poolside drink service was inconsistent, and most of the time we ended up getting drinks ourselves.
What disappointed us most was the complete lack of acknowledgment for our anniversary — no note, no dessert, no gesture, absolutely nothing. Even at checkout nobody asked how our stay was.
The beach is beautiful, but the service and hospitality were incredibly disappointing. After giving this resort a second chance, we will not be returning.
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