"Unfortunately, our stay at the Hyatt Place in Keystone was a complete bust!!
The main reason we booked was the beautiful hot tub with the mountain views, the restaurant on site and the proximity to A Basin.
The hot tub was closed. But thankfully, they had a second one that was literally in the parking garage. Ground floor, no view, smells of exhaust as you would expect in a parking garage.
The on restaurant at check in, she said would be open at five, decided not to open, which left us with DoorDash as our option for dinner.
The free breakfast was quite literally the most disgusting display ever. The bar had dirty plates, knives, cream cheese, and butter pieces of cereal everywhere. Pancake syrup with no pancakes. Bacon tray that listed sausage and bacon as options had only tiny little discs of probably Canadian bacon? No breakfast potatoes available and the fresh fruit was literally a bowl of mixed berry, probably frozen berries… soup. The coffee lids didn’t fit on the coffee cup, which led to a huge spill in my beautiful new car.
In the room, there were several things broken, including the toilet, which they didn’t care… We used The Lobby. The blinds, the AC. We called the front desk in the evening to ask for toiletries we forgot. signs everywhere to do so, but nobody phone and when we went in person, nobody showed up at the desk after waiting for 20 minutes.
We stayed a lot of places, and occasional not great experience. But this is the worst in the past 20 yrs. By far!"
