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Hilton Rose Hall an All-Inclusive Resort

4.5 star property
Escape to a tropical paradise with endless fun activities like volleyball and snorkeling. Indulge in delicious meals at one of six restaurants or unwind with yoga classes by the ocean.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Rose Hall an All-Inclusive Resort

Aerial view | Hilton Rose Hall an All-Inclusive Resort
Sun-drenched patio with ocean views, ideal for relaxation. | Hilton Rose Hall an All-Inclusive Resort
2 outdoor pools, cabanas (surcharge), pool umbrellas | Hilton Rose Hall an All-Inclusive Resort
Aerial view | Hilton Rose Hall an All-Inclusive Resort
Sunlit balcony overlooking the azure sea, perfect for relaxation. | Hilton Rose Hall an All-Inclusive Resort

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Free parking
Main amenities
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • 4 outdoor tennis courts
  • 24-hour fitness center
  • Beach umbrellas
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
The price is $509
includes taxes & fees
$509 per night
Jan 30 - Jan 31

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Ocean View -1 King bed

View from room

Ocean View -1 King bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

View from room

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Royal Suite -1 King Bed

Ocean Front Royal Suite -1 King Bed | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Ocean Front Royal Suite -1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 1110 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed with Sofa bed, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View -1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Mountain View -1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View - 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters

Resort View - 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Partial Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 356 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front - 2 Queen Beds

View from room

Ocean Front - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View - 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters

Mountain View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View - 2 Queen Beds

Resort View - 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters

Resort View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Prime Minister)

Suite, Oceanfront (Prime Minister) | Living room | 48-inch LCD TV with satellite channels, TV, foosball

Suite, Oceanfront (Prime Minister)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 2220 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Queen Beds, Oceanfront (Ocean Front Walk out)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ocean Front Walk out)

Room, 1 King Bed (Ocean Front Walk out) | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Ocean Front Walk out)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
  • 370 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Rose Hall, Montego Bay, Saint James, 33126

What's nearby

  • Cinnamon Hill Golf Course - 6 min walk
  • Montego Bay Convention Centre - 14 min walk
  • Rose Hall Great House - 14 min walk
  • White Witch of Rose Hall Golf Course - 3 min drive
  • Half Moon Golf Course - 4 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Urban Heat by FlavorZ - ‬4 min drive
  • ‪Lobby Bar - ‬6 min drive
  • ‪Choicez - ‬3 min drive
  • ‪Starcafé - ‬7 min drive
  • ‪Waves Restaurant - ‬4 min drive

About this property

Hilton Rose Hall an All-Inclusive Resort

Placing you just steps from Jamaica Beaches, Hilton Rose Hall an All-Inclusive Resort offers a private beach where you can enjoy cabanas, beach umbrellas, and beach massages. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Fresh, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a nightclub, and a rooftop terrace. Fellow travelers love the helpful staff and airport proximity.

All inclusive

All-inclusive room rates at Hilton Rose Hall an All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English

At a glance

DONE

Hotel size

    • 495 units
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Children 5 and younger are included when sharing a bed with parents and using existing bedding; the number of children who are included is based on room occupancy limits. Additional fees of USD 75 per child, per night apply to children 6-14 years old and are collected at the property.
    • Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (2 years old and younger) stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Farming classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Kayaking
  • Parasailing
  • Sailing
  • Boat tours
  • Snorkeling
  • Concerts/live shows
  • Evening entertainment
  • Karaoke
  • Shopping
  • Pool table
  • Air hockey
  • Foosball
  • Table tennis
  • Scuba diving nearby

Working away

  • 24-hour business center
  • 10 meeting rooms
  • Computer station
  • Conference center (14647 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • 24-hour fitness center
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Golf pro shop on site
  • Lazy river
  • Nightclub
  • 4 outdoor tennis courts
  • Massage/treatment rooms
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 48-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Radiant Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Fresh - This buffet restaurant serves breakfast, lunch, and dinner.
Moonstone - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Rum Factory - This restaurant specializes in Caribbean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Seaside Bar and Grille - This restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Mangoes - This restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Late check-out can be arranged for an extra charge of USD 50.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night
  • Airport shuttle for children between the ages of 6 and 14 costs USD 10 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive
Rose Hall All Inclusive
Hilton Resort All Inclusive
Hilton Rose Hall
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall Montego Bay
Hilton Rose Hall
Hotel Hilton Rose Hall Resort and Spa Montego Bay
Montego Bay Hilton Rose Hall Resort and Spa Hotel
Hotel Hilton Rose Hall Resort and Spa
Hilton Rose Hall Resort and Spa Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort
Hilton Rose Hall Montego Bay
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort All Inclusive Montego Bay
Hilton Rose Hall Resort All Inclusive
Hotel Hilton Rose Hall Resort and Spa – All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall All Inclusive
Hilton Rose Hall All Inclusive Montego Bay
Hilton Rose Hall All Inclusive
Hilton Rose Hall Resort and Spa – All Inclusive Montego Bay
Hilton Rose Hall Resort Spa All Inclusive
Hilton Rose Hall Resort Spa
Hilton Rose Hall Resort Spa – All Inclusive
Hilton Rose Hall All Inclusive

Frequently asked questions

Does Hilton Rose Hall an All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Rose Hall an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Rose Hall an All-Inclusive Resort ?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Hilton Rose Hall an All-Inclusive Resort ?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Rose Hall an All-Inclusive Resort ?
Yes, there's free self parking.
Is airport shuttle service offered by Hilton Rose Hall an All-Inclusive Resort ?
Yes, an airport shuttle is available. The charge is USD 20 per person roundtrip.
What are the check-in and check-out times at Hilton Rose Hall an All-Inclusive Resort ?
Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 50.00 (subject to availability). Express check-out and contactless check-out are available.
What is there to do at Hilton Rose Hall an All-Inclusive Resort and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hilton Rose Hall an All-Inclusive Resort also has 2 bars, a nightclub, and a private beach, as well as a lazy river, a 24-hour fitness center, and spa services.
Are there restaurants at or near Hilton Rose Hall an All-Inclusive Resort ?
Yes, there are 6 onsite restaurants, featuring Italian cuisine.
Does Hilton Rose Hall an All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hilton Rose Hall an All-Inclusive Resort like?
Hilton Rose Hall an All-Inclusive Resort is a short 14-minute walk from Rose Hall Great House and 14 minutes' walk from Montego Bay Convention Centre. Travelers say this resort is in a good location.

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Pagué mucho dinero por un hotel que no se sentía limpio, los baños necesitan remodelacion, el restaurante principal necesita con urgencia cambiar su mobiliario. El servicio en recepción necesita mejorar.
Roswelis, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Discriminatory access to the restaurants
First, I want to start with a very positive comment on the staff who was very nice, smiling and trying their best to please the customers. This positive experience was tainted by a discriminatory policy to access the restaurants. Indeed, shortly after the start of our stay the hotel allegedly removed the booking of the restaurants to replace it by a first in first served policy. However, customers ordering paying wine could reserve or cut the line. Because of that priority, the restaurants were running at 2/3 capacity and the wait time was over 2 hours. So in practise, the access to restaurants was made impossible for customers not ordering wine, and they had to go to the buffet instead. This policy causes two problems 1. This is no longer an all-inclusive resort, as access to restaurant is made very difficult without paying extra 2. This is a blatant discrimination against non-wine drinkers I don’t know if this is an isolated incident for this resort or a general policy for Hilton I have been to many all-inclusive resorts in the past, with other brands, and have never experienced such a policy. Rightly so, because this causes a bad customer experience and brand destruction.
13-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yalemwork, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing! The staff was so friendly and also every day there is a show which is always amazing and spectacular!
Shafi, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hilton Rose Hall never fails
This was our 4th time to this Hilton resort. It has always been our go to property in Montego Bay for years. This was the first time for Christmas week. The combination of the wall stocked buffet, choice of restaurants, on premises access to a pool, water park and golf course are hard to beat. The prices escalate for Christmas week, but for a resort where we can do most of our activities on premises, we'd return.
Sean, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

Not up to Hilton standards
The hotel was not up to Hilton standards and the service was terrible. They have broken processes that frequently put guests in frustrating positions. The only thing that was well done was the water park.
Matthew, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful view on the water
This resort was amazing. Beautiful views, fun entertainment, amazing food, & wonderful staff. The only thing i didnt like was the drinks were very watered down. Other than that i would highly recommend.
Lakisha, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Raheem, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Colette, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Lisa, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The service was absolutely exceptional. Imani who checked me in went above and beyond to accommodate my allergy. And chef Pete took extraordinary care. Many thanks to both!
Faith, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Thanksgiving Stay
The weather was rainy on our check-in day. Upon our arrival, the hotel building was leaking in many places. There were several beach towels, buckets, and yellow cones throughout the building, catching several leaks between the coffee shop, first-floor ceiling (near the elevators), and leading down the main stairwell. Unfortunately, throughout our 5-night stay, the building continued to leak. Stepping over wet beach towels and dripping ceilings wasn't a pleasant sight to access first-floor elevators. The service and the staff were good. The food selection was overall good. The cleanliness of the hotel rooms was good.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very relaxing, perfect for families and fun time.
Genesis, 4-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel and its property are showing it's age. Lots of garbage around pool and lazy river hidden in bushes. Food at all restaurants was very average. Did not have 1 enjoyable meal except from the Jerk Hut. Very Disapointing. Shower door would not close properly therefore it leaked every shower and we needed extra towels. A couple of extra hooks on the wall to dry items and light on balcony would have been nice.
Chris, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Mathias, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property was quite nice. We stayed for a week with our two teenagers. Food is what you would typically expect from an all inclusive, so not bad and not great, just ok. We had a cabana all week that was one of the three right by the pools and up agains the beach wall, the spot was amazingly relaxing. The best part was having a butler all week! I have to say that Rueon went out of his way to make sure our vacation was great. He always came to get us lunch at the cabana, booked all of our evening dinners, and made several recommendations from our requests. Rueon was genuinely interested in making sure we were have a great time! Rooms were typical Hilton but nice and clean and the housekeeping staff were awesome and very nice. The lazy river at the water park was great each day for cooling off and relaxing.
Luke, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the trip
Ronald, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was very helpful and kind to us.
David, 6-night trip
Verified Orbitz guest review

6/10 Good

This is my second time there first time I would give 5 stars but this time seems like they let the whole world enter the hotel during the wknd like some arrangement for local. There was no food and no plates we had to wait for long time until they replace things. At the pool no tubes cause they were holding in them for no reason all day and where super loud. Also my father slipped and the nurse wasn’t kind and we still until today didn’t get our official medical report. We loved it there before but after this tile I am not sure if I will be back
Tali, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Tamieka, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Highly recommend
Samuel, 3-night trip
Verified Expedia guest review

2/10 Poor

I liked everything except Transportation. I couldnt enjoy 10/23/24 and 10/24/24. I was texting calling about my transportation . i didnot get a reply until evening they agreed to pickup 10.30 am . They didnt showup until 11.30. You people didnt give a direction to them. Finally we took a taxi 11.30 to reach airport. Gave me lot of hard time. why this happened? I trusted Expedia. please answer me.
Lissy, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sharon Denise, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Andre, 1-night trip
Verified Expedia guest review

General property information

Travelers Say
"Beautiful pools, great beach, and friendly staff."
Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM