I was impressed with the staff, they went above and beyond to try and help my stay be better,there was no bellman.Overall property is very poor,leaking water in the hallway leading to the elevator.The elevator was very rickety,only one elevator was in service, so we had to wait a long time. There was NOT ice/vending on my floor. My a/c didn't work. The repair man came immediately, and they found me another room, but it was on a different floor from where my friends were staying. The hotel claimed they were full, but the parking lot was very empty.When I got to the new room, the shower didn't drain properly, so I had above the ankle water by the time I was done. There was no fridge in the room. No drapes on the windows, only shades, so in the morning the sun woke me up. The TV was very small so it was hard to see from any angle in the room. When we returned to the room on Saturday night, we were locked out, and our keys didn't open any of the doors. We finally pounded on the front door of the lobby until someone came and let us in. I won't stay there again, even though it's in the perfect location for events that I attend once a month in that area. I would rather drive farther and pay more for a nicer place.