6/10 Gott
2. mars 2025
Annoying
Having arrived early, we booked two rooms for the night before so we could rest after travelling from the UK.
When we arrived reception was closed, the intercom machine was used and after three attempts we managed to get a key for one room! Reception was due to open at 8am so I gave the room to my mother and waited in reception.
After a couple more calls - receptionist finally arrived at 8:30, couldn’t understand that we booked two rooms, finally a colleague gave me my key.
This could have been avoided if two keys were left out and they linked the booking (this was the only reason why I could think of).
Was never given an apology for this or explanation why.
My mother also witnessed a very rude receptionist towards other guests.
Mark
Mark, 2 nætur/nátta fjölskylduferð
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