I am incredibly disappointed with our experience booking a travel package to the Gold Coast through Expedia. I feel embarrassed that I recommended this package to my family, only to have the company let us down and ruin our trip for multiple reasons.
1. Car Rental Issue (East Coast Car Rentals) – When we arrived to pick up our rental car, we were suddenly told we had to pay an extra $250 for insurance. This fee was not clearly stated in the contract, and had we known, we might have chosen another rental company with a better price. The staff were rude, and the shuttle that was supposed to take us to the airpor.
2. Hotel Issues (Vue Broadbeach) – Upon arrival, we found that the bedding, including the sheets and pillowcases, was dirty and stained with makeup, which indicated that the room had not been cleaned properly. For a group of six people, there was only one roll of toilet paper, and the hotel only provided two small packets of dishwasher and laundry detergent, which were far from sufficient. We had to keep going to the reception to request more, which was frustrating.
3. Hygiene Concerns – The bathroom supplies were dirty, and we noticed stains on the toiletries and bathroom fixtures. Despite repeatedly informing the hotel that we were out of toilet paper, they did not take responsibility for restocking it properly. Additionally, we never received an apology for the lack of cleanliness in our room.
These were just some of the many issues that completely ruined our tri
