To Whom It May Concern,
I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive.
The room was filthy and clearly had not been cleaned. Specific issues included:
• A strong odor of women’s perfume, suggesting it had not been aired out or sanitized.
• Nasty, unclean floors and no toilet paper provided.
• Pubic hair and other debris in the shower, which also had grime on the floor.
• Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink.
• Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in.
• One pillow had a visible slobber stain and clearly had not been laundered.
• We even found a rat dropping on the floor.
• The entrance elevator was disgusting and had a dust pan left inside.
The only positive was the front desk employee, who was polite and professional.
We took photos to document the condition and are happy to provide them upon request.
Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly.
Sincerely,
Amand
