Wingate by Wyndham Augusta Washington Road

The staff is very friendly and helpful

First room was dirty with hair on the carpet and a sticky substance on the floor in the walk in area and bathroom. We were given another room with no problem and the staff member said “I see what you were talking about. I guess I will have to check after people from now on.” Second room was right down the hall. Floors were clean however there was blood on the sheets. Went to the front desk to address this and they told us they’d clean the room immediately. The staff argued with one another in front of customers. With one saying “If they keep on they are going to shut us down” After 2 hours of killing time we returned to the room to find the room was still dirty and the employees were still arguing back and forth. The General manager was very rude and told us that she hears complaints about the rooms not being clean all the time. She refused to acknowledge the inconvenience and unsanitary conditions of the hotel. ahe also refused to honor the word of an asst. manager who told us that we would be refunded for our night.

Very clean & comfortable stay for short business trip.

Clean, friendly & professional staff, nice breakfast

Last week I left a stellar review of this motel, and because I was so impressed, I returned again this week. Last week I stayed on the first floor, where my room was spotless, in great condition, and smelled nice. This week was another story. My room was on the 3rd floor, and it was absolutely not the same. Apparently they put the traveling contractors on the 3rd floor. The carpet was worn and badly stained, which was ok because the room was clean, but the big problem was that it stank of cigarette smoke. I have a bad allergic reaction to smoke smell, as I did all night long in that room. Runny nose, stopped up head, and a headache. Now don't get me wrong, the walls were not stained yellow with smoke residue, but it doesn't take much to set me off. I did ask the front desk to move me, and was told there was nowhere to move me to. I paid for two nights, but I just walked out the first morning and only returned to get my stuff. I had rather throw away the $$ than be miserable another night. However, I will stay again IF I can get a room on the first floor.