The concept with ambassadors is NOT working. No one is motivated to help you, you can ask one for coffee and wait 5 min. and then ask another for coffee and again wait and then they bring you tea. At the breakfast buffet you had to ask for plates, glasses, food etc.not working. No tour disk and no tour manager to arrange for this, you can call a taxi and make a tour by yourself. The sand beach is not existing the island is an old coral so not a lot of sand beaches. The hotel is extremely quiet with no background music, we asked for this so we just had some background music. A lot of very good restaurants is around this area and we recommend you to these, specially Scarlet just across the street form the hotel better and cheaper that the hotel and the service is excellent. Please be aware there is an extra fee pr. person at check out for every day you stay at the hotel. Please note there is no elevator at this hotel only stairs. Not recommended for people with walking problems, short breath etc. and not possible to move around in a wheelchair.