Mount Richmond Hotel

Good location No parking lot left for a couple of functions. Seems only one staff handle all these issues by herself and this makes all those delayed. As there were a couple of functions going on, the noise was continued till early in the morning. If you wanna have a family trip, especially with your kids, this wouldn't be a great experience at all.

We booked this motel 9 months ahead for the night Elton John was performing in Auckland. Unfortunately Sir Elton fell sick and his concert was cancelled 24 hours after our booking became non-refundable. Unlike other quality business in NZ (such as Air NZ) who "bent over backwards" to assist people in this situation, this motel could not care less. In fact they even lied in email claiming they could not assist due to hotels.com policy, when hotels.com had actually called them on our behalf to see if they could show some flexibility! As for the property itself it is old, dated, and noisy. I guess it is OK, for 1 night if you are spending the evening out (like at a concert). But not for any longer. I would recommend avoiding this property. The property itself is nothing special and it is better to deal with the many other quality businesses in NZ who are prepared to assist customers and provide flexibility when a very unexpected event occurs.

A little disappointing. Paid $197 for 1 night which is quite high. Got there just before 2 for check in and was advised room wasn't ready but we could wait at bar and pool area which we did. The poor young receptionist was inundated with guests due to elton john concert. But she handled it admirably. I would have thought they would put 2 receptionists on because of that. We had to wait till 3pm to get room key. Room was clean and tidy tho and had a comfortable sleep. Quite expensive tho.

Please was average. Parking was limited Room was very small. I had to ask for toilet paper. There was no toilet brush, which every bathroom should have. The second day the room was cleaned but the tea coffee was not restocked. But the staff at the reception were approachable and always available. Good work

Stayed there for one night with my family. Check in was good. Room was good apart from a noisy air con even when it was off. The reason this stay was just okay is that there was a function on the premises from check in time to about midnight. To be fair they emailed me a couple of days prior to warn me this was the case and that they will monitor the noise and that it would be finished by 11PM (It actually went past midnight and was quite loud.) But what they failed to warn us about was that the pool was not open for guests as it was being used for this function. We only found out when we went to go to the pool with our children and found the function was in full swing at the pool. I went to the reception to confirm this. So we had three upset children who were really looking forward to a swim after a long hot day. They should of told us about the pool closure in that email. I booked this hotel specifically because it had a pool and to not be able to use it was very dissapointing. In the end we looked on google and there was an aquatic centre 4 minutes away by car with free entry which was awesome. They could suggest this in their warning emails in future. So what could of been an awesome stay was marred by this issue.

A nuisance that the front door was locked so we had to wait for the desk to unlock it. It was a bit noisy as we could hear the sound of people walking in the room of the floor above and kids running up and down the corridor. Other than that, the food was delicious (kudos to the cook), the bed was comfortable and the pokies was an added bonus. Adequate parking for our van nd a nice quick check-in. Probably won’t come again because of the thin walls.

Squeaking floorboards were really annoying. Not just our room by the sound of it. Heatpump controls were NOT in English. Restaurant was fine. All staff encountered were very helpful and accommodating.

The carpet in the room looks like it hasn’t been vacuum in ages! There’s used shower cap in the cupboard. The room doesn’t look like it’s been cleaned!

Awesome experience, great price for 2 overnight. Parking wasn’t the best. Wonderful customer service. Warm room and comfy bed.