Hilton Virginia Beach Oceanfront

I stay here every trip to Va Beach and usually have no issues. This time however we had to wait over an hour and a half to check in. So much for their 4pm check in guarantee. The third excuse given was they were out of linens and couldn't let us check in......LAME! Then later that night to get kicked out of the pool area at 900 cause they have to open the Sky Bar! That just pissed me off cause I was a paying guest in their hotel after all and it was October not the middle of summer. Final straw was fixing the toilet myself and a broken coffee maker.

The front desk staff were nice and tried to be accommodating. But the check in was infuriating. Room was not ready until 2.5 hours after check in time. This happened to numerous people. Was told there was a huge turnover in rooms and a linen shortage. In all my travels I have never experienced such frustration. Nice hotel but this experience will keep me from ever revisiting this hotel. And we were informed that this was not an isolated occurrence. I would have expected so much better from such an establishment.

We loved our stay at the Hilton & will always stay here when at Virgina Beach! It was amazing - from the staff, to the rooms, to the cleanliness, & even the smell - it was top notch all the way! Love Helton!!

We arrived late and were told we could order off the regular menu up until 10 pm and after 10 on the other menu. We were given menus before 10...and when we wanted to offer off of that menu, we were told it was too late (9:57pm). Then we ordered off the other menu (10 after 10)...and we were told the order could not be put in until 10:30 pm. Luckily a manager was nearby and said that if we received the menus before 10 that we could still order off of that! The server was not helpful. I also called room service to ask about a bottle of wine...the person who answered could not answer my question and transferred me to Catch 31...they could not answer my question either and said they would find out and call me back. Never received a call back and therefore did not buy a bottle of wine.

No problems.