Art Deco Imperial Hotel

We got trapped in the elevator, doors locked, nothing responding, alarm didn't work - we were trapped, I had to pry open the doors with my hands and we could get to the basement gym, where I called the reception and - after 5min - someone came to pick us up in a quite relaxed mood after that shock and horror experience. No proper apologies, nothing.... He was quite routine about it "I'll call maintenance", so maybe this happens more often - not a hotel for the faint-hearted! Otherwise: We had a deluxe corner room, big and beautiful with nice corner windows Aircon was quiet and worked well, nice amenities from L'occitane, room was a bit bright as the curtains can't be fully closed. 5-10min nice walk to the very centre (eg astronomical clock). I think it's a beautiful hotel, but that horror experience and how badly it was handled, would not make me go there again.

Amazing property. Very helpful staff. There was a bit of a snafu with the security system one night but they were happy to compensate guests for the inconvenience and tried to make things right. Definitely recommend and will be staying here again.

Comfortable room, and very friendly and helpful staff. The continental breakfast was good too

This is a beautiful place to stay. Short walk to old Town Square. The restaurant is outstanding. The bartender in the lobby bar, Peter?, made a great martini and was pleasant to converse with.

We were upgraded upon arrival to give out two year old a little more space as well as children amenities. We also received a free afternoon tea which was delicious. The room was exceptionally clean and provided everything we needed. The staff were always friendly and helped with every request. The breakfast was exquisite, providing a fantastic choice of delicious foods. We thoroughly enjoyed our stay from start to finish!