Homewood Suites by Hilton St. Louis Riverport - Airport West

The front desk were rude and I actually caught them drinking shots on the job. My daughter and I both witnessed guests give 2 of the woman alcohol that they drank. The sofa sleeper was broken. When you sat on the sofá it sunk in. I called to the front desk to ask for towels and was told I could come down to get them. The Pool was cold. Found broken glass in the kitchen. Maintenance admitted the property had gone months without staff to take care of the property. I paid $192 per night for 2 nights. Very disappointed. I often stay in Earth City for concerts. I will not return to this Hilton property.

We don’t usually stay in places like this. Too pricey! Got a good deal so we went for it. The place overall was nice, but the cleanliness was an issue. Sofa bed had a brace that was broken, sheets were still on it , and there were hair clumps and blood or puke stains on the mattress pad! Gross! We also found socks, a shirt, and a pair of underwear under the beds that were left from previous occupants. Cleaning staff needs to be better trained and more thorough.

Clean rooms ina. Great location. Delicious breakfast and the staff was so friendly!

Beautiful hotel, clean room, nice amenities, great happy hour and fantastic customer service from all but one. Women at check-in was warm & welcoming, security & gentlemen in food area were kind & greeted me with a smile, shuttle driver was pleasant, front desk gentleman provided great conversation & the woman at happy hour daily went out of her way every day to make people feel at home. Last night (Friday) I called the front desk to inquire about shuttle service. The woman who answered was very short & unpleasant. I arrived at the desk & she presented the same. No emotion, short answers to questions and didn't seem to be happy. End of the night I called for a ride back to the hotel & reached the same woman. She again was short & hung up after my request. After realizing she hung up I called back & someone different answered. This gentleman let me know it would be about 30 minutes due to another pickup. This important information should have been provided with the 1st call. Unfortunately, it didn't end here. After waiting for 1-hour outside alone I called again and was told the shuttle driver was on his way. I was certain I was forgotten. I was never asked for a phone number for the driver to call if delayed or to use if he couldn't find me (if regular practice, not a good idea). I asked the driver when he was informed that I was ready for pick up (he didn't know why I was asking) & as I thought, I was forgotten. Vey bad ending to what would have been a perfect week.

Very spacious, clean room. Really appreciate having a bedroom with a door separate from the sitting area.