Homewood Suites by Hilton St. Louis Riverport - Airport West

I've stayed at a homewood suite previously this year and this location was nowhere near as nice. The shower in our bathroom was creepy looking. It looked as though the wall cracked and they did a cheap fix. It literally looks like makeup was smeared up and down the wall. Not only that, but rust from the bar in the shower was also on the wall. The worst of evening was at just before 3am our smoke alarm starting chirping from a low battery. Finally at 430am, I could not take it anymore and called the desk. They said they couldn't do a thing about it, there was nobody in until 8am to help. So, I pay to sleep, and can't sleep. Breakfast the next morning was sub par. Ive had more options for food at not as nice hotels. Most food was cold when we came to eat, some stuff not stocked. I understand its probably done based on guests in the hotel, but I've had way better. Wouldn't stay at this location again.

On the website it says airport shuttle but does not mention it is not 24 hour. That made us have to drive ourselves and pay parking. The room was not anything special. The pullout couch was broken. The shower spigot was broken and loose. The front desk staff when we checked in didn’t seem to care about anything I asked. They were more worried about their phones. Extremely disappointed with this stay. Have had many great experiences with homewood suites in the past but this one by far is the worst. I might as well have stayed in a hole in the wall and probably would have received better customer service. Can’t stress enough how disappointed I am in this hotel.

One of the primary reasons we chose this hotel was because it had an indoor pool. Unfortunately, when we went to go to the pool, it was closed due to an accident and was not planned to reopen until after we checked out. This experience was topped off with extremely disruptive guests above us who decided to "party" until well after 1 AM. Multiple phone calls to the front desk would quiet them down for 15 minutes, but then they would be back to banging on the floors.

The only thing negative words the couch had been well worn out the rest of the room was fantastic

It was loud had to move rooms then got our second room pulled bed out of couch lots of wrappers and garbage in sheets took down to front desk and dumped it on counter then second night kids runnin up and down hall