The "welcome" at reception was the poorest I have ever had - no words of Hello, Good Afternoon etc. just "NAME", then "oh you have to pay for parking." Then told the parking was £20 when I had been told on the phone it was £15. Mentioned this expecting a "oh yes that's fine..." but no, "That's the Expedia rate" but I didn't book the parking or hotel through Expedia, the hotel was through Hotels.com and the parking was direct on the phone. No amount of questioning was going to give this surly person any chance of changing her mind. So, as a consequence we spent absolutely nothing else in the hotel whereas normally we would probably have visited the bar for a while.
Overall the best we can say is that the location was great, right in the middle of town. but it is very unlikely we would ever stay there again.
The room was OK, the window looked out onto a roof and window lights, so no sea view lol!
The shower was strong but made the whole room wet, and I couldn't change the temperature. Of course the bathroom fan didn't work but this is fairly standard, the hatch in the bathroom ceiling was a bit unnerving not knowing if cameras were hidden up there, wouldn't have been surprised.
Breakfast was just ok, the saddest eggs I have ever seen! Even the welcome at breakfast was not welcoming.
Overall a poor experience with any customer facing staff, although the morning receptionist was friendly but still didn't ask if we enjoyed our stay.
