I had a lovely stay at this hotel, it is after all a budget hotel, so it is not the Ritz, but it doesn't claim to be. The staff were friendly, kind, and very helpful. it was very well positioned for Paddington Station, lots of local shops and eateries, and Hyde Park on the doorstep. I was very concerned as I normally stay with a big chain and you just don't know what you are going to get, but for teh price I paid, at relatively short notice it was perfect. I was on the third floor, and the upper stairs are quite steep, I would not have said that this is a hotel for someone with mobility issues.