I had a reservation for 4 nights, also received a confermation and itinerary number from hotes.com, but upon arrival I found that hotels.cim never made the reservation with the place I was staying. The place i was supposed to stay at were as accommodating as they could be, tried to find me a place to stay all four night, but couldn't, however they did have an opening fo the one night I arrived and I stayed there and they didn't even charge me at all and offered me if I ever came back they would provide me a two bedroom for the price of the one bedroom I stayed in. With no place to stay and 1,000 miles from home I left for home the next day. I will never use hotels.com again, they ruined my vacation. Also they sent me several request to rate them before I even arrived.