Unfortunately, when I arrived at the hotel in the evening, the desk person told me she could not find my reservation; it turns out the at the hotel had changed computer systems a few months prior and lost some reservations in the process. I was then told that there was no room available—this caused me a great deal of distress (I also happened to be sick with a stomach ailment). Finally, the night manager was able to locate an upgraded room, but that room had very spotty to no Wi-Fi; it was also quite dirty: dirty floors, hair in the shower, dirty bathroom exhaust fan, etc. By the time the floor got cleaned, it was quite late, and I was feeling sick from the altitude and from my stomach ailment. I went to bed with no dinner. Because of the bad Wi-Fi, the lack of cleanliness, and the stress caused by their having lost my reservation. I asked for a partial refund through hotels.com—and was refused by the same night manager twice. Finally, after a few days, she agreed to give me less than half of the first night’s stay. All of these reasons listed above marred my time at the hotel. The only redeeming aspect of my stay was the kindness of the staff member Mari. She was wonderful and her receptivity and attitude were the best aspects of my stay at the hotel.