"For such an expensive hotel, I was disappointed that so many things went wrong just on a one night stay.
When I checked in at 11:30 at night tired from a long flight, I was immediately asked to handover my passport or driving license as an identification. Not that I mind doing that, but the way I was asked, without a friendly welcome felt rather abrupt.
When it came to leaving the deposit, two cards were rejected, that both turned out to have adequate funds on it, and then from my credit card that did work in their system, the deposit was taken out twice. Something the staff was reluctant to admit until I showed them my credit card app.
When I came to the room, the Wi-Fi didn’t work, which is to say the browser window didn’t come up so that I could logon. I’ve stayed at many hotels where this is not been a problem, and I know how it works, so it was rather annoying that this was not working as it should.
Breakfast in the room in the morning was another disappointment, because part of the order was missing. And when I called down to ask for them to bring the missing part of the order, I was made to feel like they were doing me a favour bringing it up.
Once again, none of these things were the end of the world kind of problems, but really not something I expect in it five star or four star Hotel.
When I asked when the deposit would be returned they said it could take a couple of days and that that was because of my bank, which is my experience with other Hotels."
