arrived around 9:00 PM after a long road trip, only to find that nobody was available at the front desk and the front office was locked. I called the phone number posted on the window, but no one answered. I then contacted the hotel’s customer service department and was placed on hold.
While I was waiting, an elderly woman finally came and opened the door. She assigned me an old room with inadequate lighting, and the bathroom door would not close completely.
After a long and tiring journey, I expected a comfortable room and a smooth check-in experience. Unfortunately, the lack of staff availability, poor room conditions, and maintenance issues made my stay disappointing.