The Charter House

As with most Filipino places, the staff is nice and do their best but as I believe, management is terrible and so as the staff tries, they make a lot of mistakes. Watch for over charges from the restaurant which was hard for them to solve since the front desk menu had different prices from the menu in the room. As with most PH business, management is not good.

The property is very close to shopping malls and restaurants, it's just accross the street and some of the frony desk staff are not accommodating. The security guards and awesome. The property is very old, AC is noisy and there was not even a hot shower during my first day. Beds are okay. I didn't see something special or unique about the property.

The property was very convenient. Clean room. Staff was helpful. The disappointing part was the meal. They forgot to bring the meal to the room and it happened twice. They should be mindful for the quarantine situation that their guest cannot come out to get their own food.

The internet was very poor. That was the only problem I had in the hotel.

I stayed for almost 1 week on this property, During the waiting period of my Covid19 test result, and quarantine -certificates, please be patiently waiting for the results, Thumbs up,to all essentials workers during this pandemic, Regards to the front desk, Security guard,room attendant, Very professional workers, Well trained and Friendly, they accommodate my needs, My room is too spacious, Clean, craving food?restaurant is inside the property, you don’t need to go outside, 7eleven, malls is within the area, everything you need is there. Thank you 😊 for helping me, I will surely to book again on my next visit in makati. I will highly recommend this hotel. Godbless. And keep safe..

Excellent customer service from staff, from front desk, to bellboys and housekeeping, to doorman. Good breakfast food too, and inexpensive.

The Charter House has an excellent location immediately across from the Greenbelt restaurant and shopping complex. The hotel is modest regarding rooms, but clean, very good service by staff, and economical cost. It's a great choice for a visit to Makiti.

Nice and clean

Location is what I like most. Minor issue I have is the inconsistent supply of hot water in the building.

The air conditioner would wake us up with its loud motor like noise especially in very early morning. Nobody at front desk notified us of a small pack (masks) left by a relative for us.