Our stay at Royalton Splash Punta Cana was far below expectations, especially in terms of safety and comfort. Our 7-year-old was injured twice in different pools — once by a sharp object and another time by a woman's earring stuck in his foot. This raises serious concerns about pool cleanliness and maintenance.
The room phone didn’t work, so for any issue or emergency, we had to walk 8 minutes to the reception. The room was damp, smelled musty, and had visible mold on the wall.
For three nights, a group of minors in the neighboring room drank alcohol and made noise until 2 a.m. At 6 a.m., loud cleaning staff started shouting and banging doors. We barely slept. When I complained at the front desk, the staff responded unprofessionally ("calm down, lady") and didn’t resolve the issue. That same night, the group continued their party and ordered food at 1 a.m.
When I pointed out that they were minors (wearing yellow wristbands), I was told they were adults — a clear lie. Alcohol should not be served to minors, especially when it disturbs other guests.
The buffet was repetitive, and flies were constantly landing on the food, which was very off-putting.
Sadly, this resort did not feel safe, relaxing, or family-friendly. We would not return and do not recommend it for families with children.