Overall, my stay was just okay, but the customer service exceeded expectations. The staff were friendly, accommodating, and made a real effort to ensure we had a pleasant experience. The location was central to everything, which was very convenient. However, parking was definitely problematic. There were only two spots in front of the hotel, and street parking was limited. It’s also worth noting that the hotel is located on a hill, which could be a challenge for some.
Unfortunately, the rooms were outdated and had several issues. We had to switch rooms due to a leaking pipe in the bathroom, and the first room was placed near the kitchen, where we were woken up early by staff sitting outside our window chatting. The bed was surprisingly comfortable, which helped make up for some of the other issues. The second room was smaller, but it also had its own set of problems, including a dripping A/C.
Breakfast was okay—standard offerings like eggs, bagels, pancakes, toast, and breakfast meats. There were three options offerings, but you could only choose one, which felt a bit limiting. I was also surprised that no fruit was provided, and I would have liked to see more local options available.
While the service and location were great, the condition of the rooms and parking situation need improvement.
