Element Dallas Downtown East

I was bringing my mother to an early doctor's appt so we decided to get a room close to the hospital. The room was great. We had no complaints about anything other than outside noise from the street and airport nearby. We slept with the fan running all night and that seemed to help.

I would love to discuss my experience with someone in corporate office.

Helpful friendly

Just disappointed in our stay. When we checked in the woman was very rude to us and seemed more worried about her friends sitting behind us then checking us in and letting us know our room number. The room was nice and clean and the bed was really comfortable. Our next issue was the maid knocked on our door ay 7:45am to clean the room. I have never stayed anywhere when the maid knocks on the door that early.

Staff was kind and welcoming. Pool and fitness center were first-rate. Fitness center is the best (e.g. quality of equipment, variety of equipment) that I've had at a hotel. Breakfast was a notch or two above the standard fare of most hotel breakfasts. And the breakfast staff went out of their way to take care of us. Minor tweaks I'd suggest to manager: 1) make rooms dark--I had to rig a makeshift cover for the microwave light. And the blinds allow plenty of light--especially in comparison to commensurate hotels. 2) do away with the parking charges which are misleading as some websites note free parking at this location. 3) the $5 per night facility charge is ambiguous. Seems like a way to make the offered price seem lower. That said, my family and I would HAPPILY return to this location. And we will, I'm certain.