This was our first trip to this resort. Not our first trip to the area. Before I start on my review, I want to state that EVERY ONE of the staff that we interacted with were extremely courteous and helpful. They all went above and beyond daily to do their best with what they have.
That said, here are some things we didn't like.
1. Food. With the exception of the specialty restaurants, the food is not that good. We come to the area 4-5 times per year and we have never been to a resort where the food quality and selection were lacking, especially in the buffet.
2. Drinks. We bought the highest level, Altitude, to allow us to have higher end drinks. They didn't have high-end wines or spirits. The bar tending staff need standardized training. I ordered a greyhound at one bar and the second bar the bar tender didn't know what grapefruit juice was and had to consult a peer on how to make. Even after I told him the recipe.
3. The swim-up rooms are not worth it. The area is adjacent to the main pool deck and there is constant traffic and noise until about 9:30-10 PM daily. Not quite an oasis to relax.
Things we did enjoy.
1. Adult pool. The adult pool is right on the beachfront and features and infinity design. It is actively policed for children and adults can relax and not worry about a crying, screaming child. The wait staff there, specifically, Adrian, were outstanding and I was never thirsty nor hungry.
2. Rooftop bar. Another adult only location. Perfect for sunset