The staff was pleasant. The hotel is in a great location, close to restaurants, coffee, and Paddington Station.
The room was nice at first glance, but we didn't like that the bottom sheets on the beds weren't fitted and kept sliding off at night (bare hotel mattress - yuk!). The sink in the bathroom is interesting, but not useful as there is no where to place toothbrushes or even the bar of soap to wash hands (we balanced it on top of the faucet). Under the beds were pretty messy, too (we looked to check for a missing lipstick and found trash and crumbs.) There is also minimal storage so we were climbing over suitcases our entire stay.
A suggestion to the hotel would be to get frames for the beds (with fitted sheets) that are open underneath so they are easier to clean under and guests have the added benefit of a spot for luggage storage.