Initial check in was good. Not the room I reserved, sent to a handicap room, smaller than reserved. Leaky shower, very noisy heater. Next room, quite amazing, oops reservations messed up, they didn't let me know till late that I should've checked out. Hotel said they would charge me a lot more for the room for one more night, even though I have stayed there before. Had to make second reservation through 3rd party. Okay so check out time :( not good. I was told Paola could not give me a receipt. Had to jump through hoops to finally get the receipt.