4/10 Sæmilegt
19. maí 2025
Irritating customer service
We booked via this website- it states we got 2 free drinks and they refused to honour it saying it was an old promo. When it’s still currently on the webpage. 0 customer service skills. It’s 2 free drinks… the fact they couldn’t honour us was ridiculous.
We come to our room enter and it’s a boiling hot 25 degrees, noticeable warm. We ask to get AC fixed, they come. Nothing changes, I talk to maintenance and he flat out tried to gaslight me into saying it’s on when it’s very clear that only the FAN function was working not the cold are. He said it’s a large room takes awhile to cool down. We accepted that we’d have to make it work for at least 1/2 of our nights. It didn’t cool down but luckily they provided us with 3 fans.
Photo of proof it says 1 free drink per guest.
Alexandra
Alexandra, 2 nætur/nátta ferð
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