6/10 Gott
22. september 2025
Unclean room and issues with service
This hotel was affordable and in a safe area, but we did have an issue with our room. We checked in later and noticed that the ironing board was left out and the trash wasn't empty but the bed looked clean and made up. The next morning we noticed that aside from the bed it looked like the room wasn't actually cleaned, there were dirty towels in the bathroom and the old soap still by the sink from the previous guest. We talked to the front desk in the morning before we left and when we returned around 2-2:30 is was still not cleaned, and when housekeeping finally arrived and we asked them to come back in half an hour because we needed to get ready for a rehearsal dinner, they said they were leaving at 3. I went to the desk when we were heading out and said we needed a new room if they couldn't clean it and the gal said that was incorrect and tracked down housekeeping to confirm that they would clean it ASAP. It was frustrating that we not only had to go to the desk so many times to resolve this, but that no one seemed that apologetic that we were given a dirty room in the first place.
Elizabeth
Elizabeth, 3 nætur/nátta ferð
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