I don’t know where to begin. This was supposed to be a relaxing business trip, but turned out to be a nightmare. Being a frequent traveler, one could really depend on the quality of a hotel from loyal customers who write reviews. Unfortunately, the current ratings on this hotel is far beyond misleading. Upon checking in the host was very respectful and professional. I must get that out of the way first. But this is when everything fell apart. As I retrieve my hotel keys, headed to the elevator I was greeted by a roach, crawling out of the elevator. I said to myself, maybe this is something isolated so I proceeded to my room upon entering the the room I felt a strong odor slapped me in the face which smelled like cigarette smoke. I proceeded to put my things down to finish looking over the room to make sure it was clean. I did my usual lift the mattress and pull the covers back to inspect the bed. I’ll be laying in.. To my surprise, I found hair and food crumbs all underneath the mattress, I found it quite disgusting. When I got up from looking under the mattress, I found two roaches crawling up the wall, and I knew at this point I had to immediately go back downstairs to report my findings. When I got to the lobby, I was next in line but then, There was another guest entered the hotel and stood behind me, awaiting to be checked in. So at this point, I made a conscious decision to not embarrass the hotel by allowing the arriving guest to go before me so I can report my finding