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Venice Krabi Villa Resort

4.0 star property
Krabi hotel with outdoor pool and restaurant

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Photo gallery for Venice Krabi Villa Resort

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers
Property video
Daily buffet breakfast (THB 700 per person)
Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | Room service - dining
Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk
Near the shores of Ao Nam Mao, Venice Krabi Villa Resort offers a tranquil retreat with poolside drinks and breathtaking views from the terrace. Enjoy a delicious meal at Koongkaang, or grab coffee at the cafe and stroll through the garden. Previous guests rave about their stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Non-smoking
  • Airport transfer
  • Bar
  • Pool
  • Gym
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • 2 bedrooms
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Television
$80 nightly
The total price is $86
Sep 18 - Sep 19
Total with taxes and fees

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach

Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Twin- Free Schedule Shuttle to Ao Nang Beach, Railay Beach

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • Lagoon view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach

Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe View - Free schedules shuttle to Aonang Beach, Railay Beach

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 484 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach

Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe - Free schedules shuttle to Aonang Beach, Railay Beach

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 484 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Family Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 969 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | 2 bedrooms, minibar, in-room safe, desk

Premium Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach | View from room

Jetted Tub Suite Water Villa - Free schedules shuttle to Aonang Beach, Railay Beach

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
  • 646 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Grand Deluxe View

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe View

  • Sleeps 2

View all photos for Family Suite Water Villa

2 bedrooms, minibar, in-room safe, desk

Family Suite Water Villa

  • Sleeps 4

View all photos for Lagoon Grand Deluxe Twin

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Twin

  • Sleeps 2

View all photos for Premium Water Villa

2 bedrooms, minibar, in-room safe, desk

Premium Water Villa

  • Sleeps 2

View all photos for Lagoon Grand Deluxe Double

2 bedrooms, minibar, in-room safe, desk

Lagoon Grand Deluxe Double

  • Sleeps 2

View all photos for Jacuzzi Suite Water Villa

2 bedrooms, minibar, in-room safe, desk

Jacuzzi Suite Water Villa

  • Sleeps 2

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About the neighborhood

Map
478 Moo 5, Sai Thai, Krabi, Krabi, 81000

What's nearby

  • Ao Nam Mao - 12 min walk - 1.1 km
  • Ao Nang Beach - 8 min drive - 6.5 km
  • Tonsai Beach - 41 min drive - 9.3 km
  • Phra Nang Beach - 47 min drive - 5.2 km
  • West Railay Beach - 50 min drive - 10.1 km

Getting around

  • Krabi Intl. Airport (KBV) - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Joy Beach Thai Food - ‬2 min drive
  • ‪โกอ่าวข้าวมันไก่ - ‬5 min drive
  • ‪Yamyen The resto Park Aonang สวนอาหารยามเย็น - ‬5 min drive
  • ‪Inthanin Coffee - ‬4 min drive
  • ‪Tongtalay Seafood Buffet - ‬4 min drive

About this property

Venice Krabi Villa Resort

At Venice Krabi Villa Resort, you'll be within a 15-minute drive of Ao Nang Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Koongkaang, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a fitness center, and a children's pool.

At a glance

DONE

Hotel size

    • 74 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free secured onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Pool gate

What to do

  • Access to nearby outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • 2 bedrooms
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Fireplace
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry

Special features

Dining

Koongkaang - This restaurant serves breakfast, lunch, and dinner.
Namichay - This café serves brunch only. Open daily.
Chaolay - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately THB 700 for adults and THB 350 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for THB 1500.0 per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 59/2563

Frequently asked questions

Does Venice Krabi Villa Resort offer free cancellation for a full refund?

Yes, Venice Krabi Villa Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Venice Krabi Villa Resort?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at Venice Krabi Villa Resort?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Venice Krabi Villa Resort?

Yes, there's free self parking.

Is airport shuttle service offered by Venice Krabi Villa Resort?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Venice Krabi Villa Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Venice Krabi Villa Resort and nearby?

Venice Krabi Villa Resort has an outdoor pool, a fitness center, and a picnic area, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Venice Krabi Villa Resort?

Yes, there's an onsite restaurant, Koongkaang.

Does Venice Krabi Villa Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Venice Krabi Villa Resort like?

Venice Krabi Villa Resort is in Sai Thai, a short 16-minute walk from Ao Nam Mao.

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Venice Krabi Villa Resort Reviews

Reviews

9.2

Wonderful

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Honeymoon
Shower
Lobby
Water
Room service
Flights

What guests liked

  • Breakfast was described as the best, very good, and incredibly fresh. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Luxurious

Amazing hotel, very picturesque and quiet. A relaxing and luxurious stay. I’ll definitely come back.
1-night trip

10/10 Exceptional

Stunning hotel, enjoyed every minute of our honeymoon here.
nicole, 5-night trip

8/10 Very good

Family of 5 - you need a car

The hotel was nice. What you’d expect for the price you pay. The rooms were an ok size, we had an outside bathroom which was quite a novelty that the kids loved. The swimming pool was amazing! Huge pool which my kids (5, 3, 1) loved. Breakfast was limited. As vegetarians there wasn’t many options, mainly pastry’s or eggs. The location was peaceful, but a bit far from anything. If we were to stay again we’d need a car just to get around
Russell, 4-night trip

10/10 Exceptional

Staff lovely and friendly. Accommodation is very unique and tranquil. Used the free transfer to go to Railay beach which was very convenient. Hired motorbikes from hotel and only it took 15 mins to Aonang beach where there were many shops and places to eat. Would definitely stay again and would recommend.
Anh, 4-night trip

10/10 Exceptional

Very special hotel

This is a really special hotel. Immersed in the mangroves, with beautifully designed wooden villas it feels like true Thai luxury at an affordable price. I worried initially because it wasn’t near the beach but this didn’t matter at all. The pool is great and it’s great to be among all the wildlife of the mangroves. Would definitely recommend Venice Villas.
Sam, 4-night trip

10/10 Exceptional

A unique experience, great amenities inside a cute hut on stilts. Great service and a beautiful long pool. Had a nice time lapping but plenty of room for other people. Nice gym as well. Will definitely recommend and come back to.
Cheryll, 1-night trip

10/10 Exceptional

The hotel was amazing. Probsbly the best hotel I have stayed in across Asia. 60m pool is unreal. Everything is so clean and tidy, with immaculate gardens. It is so peaceful and quiet, day and night. Staff are happy to chauffeur you around in golf buggies. The rooms and balconies/decking outside look over the lake. The breakfast and restaurants for lunch/dinner are also incredible. Just consider that they do not serve alcohol, so stock up in the local 7/11 if necessary. The hotel offer free transport into the local town, Ao Nang, and also a free taxi/boat service to Railay Beach once a day.

10/10 Exceptional

Exceeded our expectations. The staff were beyond lovely and couldn’t be more helpful if they tried. Location was perfect for us - slightly set back but not far from local streets, shops, food and coffee. Everyone we encountered was lovely. Kayaking on the mangroves was beautiful - we wish we could stay longer to do and see more. Utterly peaceful and so clean. Could not recommend enough. We can’t wait to come back! *HINT* pay the extra for the jacuzzi bath villa. SO worth it!
emma, 2-night trip

10/10 Exceptional

Love this place

It’s a fantastic place to stay. I do a crazy amount of travel all around the world, this has to be one of my favourite places to stay. The pool is huge, the rooms are great and the staff are always happy.
Alex, 1-night trip

10/10 Exceptional

Very good experience. Probably the best food I’ve had in Thailand. Very very good and fresh breakfast. Staff was a bit slow during check in and daily cleaning was very late.
Marc, 2-night trip

10/10 Exceptional

From the moment we arrived, among the lush foliage, and warm, friendly staff, I knew we had made an excellent choice. The grounds are so tranquil, though you can hear the wildlife at night. Settled among a reflective water canal you can find a picturesque spot about every 10 feet. About a 12 minute drive from Ao Nang beach. Grab (rideshare) Tuk-Tuk, shuttle or taxis make it easy to get anywhere.
Nelson, 3-night trip

10/10 Exceptional

An Amazing find.

It was really really great. An amazing escape from all the noise and traffic from the town of Krabi. I was very happy I stayed here. The pool is just huge. The staff were just fantastic.. I'll go back next chance I get
Alex, 2-night trip

10/10 Exceptional

I loved my stay here. The property is beautiful although it’s a bit far from everything, I recommend booking excursions that will pick you up. The pool is beautiful. Also I definitely recommend getting the coconut soup it was absolutely delicious.
Aurora, 2-night trip

8/10 Very good

Beautiful place but service could be better
Patrick, 3-night trip

10/10 Exceptional

The staffs are friendly, approachable & helpful. Great lagoon with kayak. Free shuttle to Ao Nang beach is available. Local tour can check with counter. We had a wonderful stay

10/10 Exceptional

A bit far away from aonang beach. Hard to catch the taxi from hotel to main road Anyway i recommend this hotel if you want to stay far from busy
saeom, 2-night trip

10/10 Exceptional

We enjoyed this place so much. From the moment we arrived the staff was very friendly and helpful. Kong our server at the restaurant was very friendly and made sure we felt comfortable while waiting for our food. He provided us with excellent customer service throughout our stay. Definitely recommend this place if you are looking to relax and have some peace and quiet time. The property has a complementary shuttle to Ao Nang Beach.
Natanael, 2-night trip

10/10 Exceptional

One of the best hotels I’ve stayed at! The staff are so friendly and go over the top to ensure your stay is comfortable. We are a couple on our honeymoon and when we entered the room it was decorated with flower petals and a lovely cake. This hotel has all the facilities you need for coming to Thailand. If I come again next year I will definitely book this hotel for more days!
Tuhen, 3-night trip

10/10 Exceptional

Stunning unique resort with room for improvement

I can wholeheartedly recommend this gem of a hotel – though there’s certainly room for improvement in a few areas. What’s great: The location and design are absolutely breathtaking. You stay in beautiful and exotic stilted villas nestled among the mangroves, giving a truly immersive and atmospheric experience. The restaurants are equally stunning, built in an authentic traditional style that evokes both rural Thai charm and deep jungle vibes. We stayed in a two-bedroom family villa, which is essentially two separate units connected by a passage. When the connecting door is open, the space feels unified and open, yet you still enjoy the luxury of having double amenities. The rooms were of high standard, with lovely bathrooms and large, comfortable beds. Note that the doors and windows are built in a traditional style, so they’re not completely mosquito-proof – but we didn’t find this to be a problem. Evenings on the veranda, listening to the sounds of the jungle and watching the canals between the villas, were simply magical. The food at the resort’s restaurants was good, and the staff were kind and welcoming. That said, food and drinks sometimes took a while to arrive, and dishes were not always served simultaneously for everyone at the table. Still, the overall dining experiences were very positive, and we are especially grateful to Sling, who gave us outstanding service and quickly became a favorite with our kids. What could be improved: While the resort itself mai
Sondre, 3-night trip

8/10 Very good

This property is aesthetically beautiful! The rooms are large and so calm and relaxing! Loved the quiet of Au Nam beach reataurants. I didn't find the staff super helpful. We stayed in othet places for 30/night and they were the most friendly and supportive! The front desk seemed to just assume everyone knew what was going on. Sent me on a wild goose chase restaurant to restaurant looking for food ehen nothing was open and I wondered why they didnt know that or share with me when I was asking them about restaurants and getting food. The rooms are huge and also beautiful, but SO hot. Would take me over an hour to cool mine off from 32 celsius after a day out. I think part of the provlem is there was a big gap at the top and bottom of thr door, which also allowed bugs in from the standinf water. I got the most bites in this location. Glad I stayed to experience it. I probably would find somewhere else for the money next time.

4/10 Fair

Good place but horrible service

The resort was extremely peaceful but they lack enough pool beds and it is far from the main Ao Nang beach area. They claim to have free shuttles but its 2x a day and they can only fit 8 people. It is often booked and you end up taking your own transportation. The staff at the resort does not book or help with transportation to and from the hotel. They tell you to book your own grab. Please note that the resort is completely unresponsive and uncontactable prior to arriving. I tried to call and email the resort about changing my booking and no one replied. I then reached out to hotels.com who tried 5-6 times to call AND email and Krabi Venice never responded. When I arrived and asked about it they said their contact area was separate and could not speak to why there was no contact/response. Overall I cannot recommend a place that is unavailable to cancel or modify bookings. If you have any issue after booking or during your stay they will not help.
Niki, 4-night trip

8/10 Very good

I have mixed feelings about this hotel. The location is stunning, offering a tranquil retreat surrounded by nature. Our room was well-appointed with all necessary amenities, and the private deck overlooking the lagoon was a highlight. One aspect I was unaware of before arrival is that the hotel does not sell alcohol. However, guests are permitted to bring their own and consume it in the restaurant without any corkage fees. The dining experience was inconsistent. Over my three-night stay, I chose to dine at the on-site restaurant each evening. While the food was good and reasonably priced, the service varied. On two nights, the service was excellent, but on the second night, it was chaotic. The staff seemed disorganized, and despite multiple complaints, our meal took an hour and a half to arrive—and was incorrect when it finally did. The hotel is somewhat isolated, with the nearest supermarket a 15- to 20-minute walk away. However, they offer two complimentary excursions: a boat trip to Railay Beach and an evening van transfer to Ao Nang, both of which require advance booking. Additionally, Grab taxis are available via the app for transportation. Overall, this property is ideal for those seeking peace, quiet, and a nature-filled escape. However, guests should be prepared for its remote location and occasional service inconsistencies.
Stephen, 3-night trip

6/10 Good

Not sure what to think. The resort is very pretty and rooms are great. However, when I'm spending top dollar on accommodation Im expecting the servixe to be at that level too. It was not. The staff spoke hardly any english and was not helpful, and the only lady who spoke English (seemed to be the manager) was not friendly and it rubbed on all the staff. Another big drawback was NO ALCOHOL served at all, not even at the restaurant. I probably would've been fine with this if it was mentioned somewhere and i could've sipped my own wine in the room. I'm on a holiday and alcohol is simply a part of the package. Citating their website: "Relax with your favorite drink at the bar/lounge or the poolside bar." Sorry but for many the favourite drink is not watermelon juice.Pleqse update this info!
Heidi, 2-night trip

8/10 Very good

Stunning rooms/grounds/pool, staff lacking care.

The resort is simply stunning. The architecture and attention to detail made for a dreamy picturesque escape. The check in staff and most employees were very friendly. The pool is out of this world. Things we found surprising were the lack of attention/care in maintaining a polished feel throughout our stay. Towels, garbage, bottles, all piled up by the pool and stayed there overnight, often not getting cleared until midday the following day, if at all. We ordered room service and the plates sat outside our room for our entire stay (through check out), even after notifying staff they had been sitting there overnight. The room has one small roll of toilet paper that lasts maybe 2 uses, leading us to ask for more daily. It just felt like the staff didn’t care. The pool bar attendant hid behind the counter playing on their phone and very little attention was given to guests. If you can manage your expectations around this, it’s a unique enough spot to have on your list.
Jacob, 3-night trip

4/10 Fair

Disorganized and Chaotic

Positives: Beautiful property, well-maintained rooms, and friendly staff. However, our overall experience had significant drawbacks: Staff lacked proper customer service training, resulting in long check-in/check-out delays due to understaffing and disorganization. Shuttle services were limited, requiring advance appointments with uncertain seat availability, leading to potential delays. If you end up getting a seat on the shuttle, it will likely be late since they have 1 shuttle leaving the resort to drop off and returning to pick up others. Mediocre food and unattended buffet dishes in the main restaurant due to staff socializing with each other instead of proactively refilling dishes and making sure coffee machines work. Housekeeping services seems to have started late in the day, causing delays and inconvenience, with guests leaving used items outside their rooms for extended periods. Overall, we wouldn't recommend staying here. The services provided do not justify their costs. We had to arrange our own transportation during our stay because the staff seemed unreliable, and even allocated an extra 30 minutes before check-out at the front desk to allow the staff to get everything together and check us out the room so we could make it to our flight back on time.
7-night trip